Delivery Information

Typically, shipping to the United States takes 8-10 business days, and to Western Europe, it takes 10-14 business days. Before we ship your order, we need 1-2 business days to process it. If any unusual situations arise during this process, we will notify you promptly via WhatsApp or Facebook Messenger.

Once your order is shipped, we will send you a tracking number with a tracking link via WhatsApp or Facebook Messenger. Additionally, we will monitor your package's status daily and notify you immediately if we detect any issues.

If your delivery address is not within our delivery range or if you have any questions about the delivery information, please feel free to contact us. Our customer service team will be happy to assist you.

Easy Returns:

If the items you ordered have quality issues, you can return them to us within 30 days. Our 30-day return policy has no special clauses or exceptions. We only ask that you return the items in their original packaging and unworn condition, just as you received them. Returning items through emilyrep.com is very convenient. Please inform us of your return request via WhatsApp or Facebook Messenger, and our customer service team will provide you with a return address and clear, easy-to-follow return instructions. Once your return is received and inspected by our inventory management staff (usually within 24 hours of receipt), your refund will be processed.